The order fulfillment process refers to all the steps companies must take from the moment they receive an order until the items land in customers’ hands. For many distribution companies, an order fulfillment process might look like this:
- Order is received, either in person, on the phone, via email, etc.
- Order must be entered into back office systems Veracore
- Customer is notified that the order has been received.
- Order is sent to the warehouse. A paper order might be taken to the warehouse as part of a batch, or it is sent directly from an invoicing or sales order management application.
- Order is picked: a worker goes into the warehouse, finds the items in the order, and picks them off the shelf.
- Order is packed to prepare for shipping.
- Order is shipped.
- Customer is notified that the order is on its way.
- Order arrives.
One of the ways companies judge the efficiency of their order fulfillment processes is by looking at the Perfect Order Metric. A perfect order is one that is on time, complete, and undamaged, along with the correct paperwork to accompany it. Although companies all say they strive for perfect orders every time, it’s a difficult thing to achieve. However we strive to make sure the job is done right.