Fulfillco services are all about you and your customers. Some of our giant competitors may try to dictate what software you have to run to “interface” with them. Not us. We keep it flexible and simple. At the end of the day, getting your orders out the door means communication and working together, and that’s not rocket science.
We use our own proprietary software which we designed around the notion that every client has different needs, and our software is flexible enough to work with each client as if it had been written just for him or her.
So, what does this mean for you?
First, it’s really easy to transmit orders to us. You don’t have to reconfigure your business or buy some expensive program. We offer you lots of ways to communicate, including:
- Direct integration with your shopping cart or payment gateway is often possible. We can receive orders directly with shopping carts like Shopify, Nextel, Yahoo, CoolCart, Zen Cart, etc. This method minimizes human error and ensures that orders are imported accurately and quickly into our processing system. This is also the easiest way, since all the work is done by computers.
- File transfer. You export orders from your shopping cart software, spreadsheet or accounting program one or more times daily and send them to us. Such files will generally be in CSV or XML format. No matter what software you use, we have a template for you that shows how the order data needs to be exported to avoid errors and processing delays. This is the method most clients use, and is the one that gives you the most control.
- If that sounds a bit daunting, you can just send to us via email spreadsheets from Excel, Open Office or whatever you use.
- Email Some shopping carts—such as Yahoo stores—can be set up to send an email when an order is placed. Order data is usually in XML format.
Second, you get fulfillment done your way. Customizations are no problem. Does your accounting software have a mind of its own? We’ll work with you. Need a special packing list format? Just tell us. Want fine-grained control over “bounce back” offers inserted in shipments? You’ve got it.